Infinity Transportation Las Vegas – Terms & Conditions

Welcome to Infinity Transportation Las Vegas (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website https://infinitylimo.vegas, our online reservation system (including the “Book Now” feature), and any transportation services we provide. By accessing our site or using our services, you agree to these Terms. If you do not agree, please refrain from using our Website and services.

1. Online Reservations and Payments

Booking

• You must provide accurate, current, and complete information when making a reservation.
• Once a reservation is confirmed, a confirmation email will be sent to the provided email address.
• All reservations require a non-refundable, non-transferable deposit of $100 per reservation.
• Remaining balance is charged 5 days prior to service to the card on file unless payment is made via Zelle, Venmo, or cash.

Payments

• All credit card transactions are subject to a 5% processing fee (except for the deposit).

2. Cancellations & Refunds

• Deposits are non-refundable and non-transferable.
• No-shows or cancellations made within 5 days of service will be charged the full quoted price.
• Refunds are not issued for last-minute changes or missed pickups.
• Clients may reschedule a reservation subject to availability and management approval.

3. Gratuity

• A recommended 20% gratuity is added to all reservations.
• Clients may choose to adjust this amount or pay gratuity directly to the driver.

4. Client Responsibilities

• Provide accurate information during booking.
• Any damage to the vehicle or excessive mess caused by you or your guests will be your financial responsibility.
• Ensure all passengers retrieve their belongings. We are not responsible for lost items.

5. Behavior & Safety Rules

• Alcohol is permitted for passengers 21 and over. Valid ID may be required.
• Smoking, vaping, food, and drug use are strictly prohibited in all vehicles.
• Any violation of behavior or safety rules may result in termination of service without refund.
• Disruptive or illegal behavior may lead to police involvement and permanent ban from future services.
• Customers and their guests must:
  • Not lean on doors
  • Not sit on bars or seatbacks
  • Not hang from poles or rails
  • Use handrails while the vehicle is in motion
  • Not exceed vehicle seating capacity

6. Vehicle Assignments

• Infinity Transportation reserves the right to:
  • Reassign your booking to another vehicle that accommodates your confirmed passenger count
  • Broker rides to affiliate or partner transportation companies when necessary
• Specific vehicle requests must be made in writing during booking and may affect pricing.

7. Vehicle Equipment & Mechanical Issues

• All vehicles are equipped with climate control, lighting, and entertainment systems, which are regularly maintained.
• No guarantee is made that A/C or equipment will function perfectly, especially in extreme heat.
• If mechanical failure occurs:
  • We will attempt to dispatch a replacement vehicle or reschedule service at a mutually agreed-upon time.
  • No refunds will be issued due to equipment failure or weather-related comfort issues.

8. Delays and Limitations of Liability

• We are not responsible for delays due to:
  • Traffic
  • Weather
  • Road closures
  • Mechanical failure
  • Acts of God
• We are not liable for missed flights, events, or appointments caused by unforeseen delays.
• Your sole remedy for dissatisfaction is to discontinue use of our services.

9. Service Extensions & Overtime

• Hourly rides begin and end at the times stated in your confirmation.
• Overtime fees apply after a 15-minute grace period, billed in 30-minute increments.
• Extensions are subject to vehicle and driver availability and must be approved by the office.

10. Wedding Bureau Stops

• Stops at the Clark County Marriage License Bureau are charged an additional 50% of the base hourly rate on top of normal time.

11. Privacy and Data Use

• Use of our website and services constitutes consent to our [Privacy Policy].
• We do not store sensitive payment information.
• Your information will not be shared or sold outside of necessary processing.

12. Photos & Promotions

• Infinity Transportation may capture photos or videos during service for promotional use.
• If you do not wish to be included, please notify us in writing prior to your ride.

13. Animals

• Only registered service animals are permitted onboard. No pets allowed.

14. Intellectual Property

• All content on our website (logos, images, text, etc.) is our intellectual property.
• Unauthorized reproduction or use is strictly prohibited.

15. Governing Law

These Terms are governed by the laws of the State of Nevada. All disputes are subject to the exclusive jurisdiction of the courts of Clark County, Nevada.

16. Amendments

We may update or modify these Terms at any time without prior notice. Updates will be posted on our website. Continued use of our services implies acceptance of the revised Terms.

17. Legal Disclaimer

Legal Fees and Liability for Damages

• In the event that legal action is required to collect payment or resolve disputes (including but not limited to non-payment, declined charges, or chargebacks), all attorneys’ fees and legal costs will be the responsibility of the individual whose credit card was used to make the reservation. These costs will be charged to the card on file.

• A $500 cleaning fee will be charged if bodily fluids (including but not limited to blood, vomit, or urine) are found in the vehicle.

• The card on file will also be charged for the repair or replacement of any damages caused during the reservation, including but not limited to:

  • Broken bars

  • Broken windows

  • Rips, tears, or holes in seats or upholstery

  • Damaged or broken TVs

  • Any other intentional or negligent damage to the interior or exterior of the vehicle

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Additional Notes

• No smoking, vaping, or food is allowed on the bus.
• Only registered service animals are permitted on board.

By using our Website and booking a service, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.